Cartrack no good

Super frustrated with the customer service. I had an appointment at 8 o'clock today (18 June 2021) over the phone I was told it is going to take 5 hours to do the installation. So my wife had to put in over time at work to help me with the traveling. So we got here and they were open from 7:45 and the doors were open. I sat in the reception area until 8:20 no one helped me. Finally the technician came late. 8:30 No body took me through the correct steps and explained to me what is going to happen. Eventually they took the car. They told me 45min. It just so frustrating because me and my wife scheduled our day according to what they said. I am still sitting here 60min later and still no proper assistance. Really super bad service. I feel I made the worst mistake.