Cartrack NO Customer service

During April 2022 we moved the tracking to Cartrack due to bad service from the previous provider. They installed in three vehicles. I contacted them to downgrade the packages which according to them were fine. They started making appointments to redo the installations but never arrived for the appointment. The last appointment was confirmed on 14th December 2022 at 15h00 by SMS for the following day. Up to now no one pitched and no one phoned. A vehicle was ****** on 28th September 2022 but it is still on the account. When they lobbied for our business they told us that they cover an additional R 150,000 if the vehicle could not be found by them. When I tried to inquire about this they put me through to various people and nobody could help me. Just as a warning to new clients: They lie during the initial phase about the extra cover. They have no customer service or admin system that works. Maybe you should look elsewhere for tracking