Cartrack no consideration for clients

I called Cartrack to test my unit on Thursday 11 July 2024 and I was told that Cartrack cannot see my vehicle. They asked me that an agent shall call to make an appointment to rectify the issue with the tracking device.

The following day, Friday 12 July 2024, my wife received a call to say she shall be charged for a call out as they device is out of warranty. I was then informed that Cartrack shall CJ ri ye to charge me until I agree to pay them to fix an issue that is on their device.