CARTRACK NO CARE FOR LOYAL CUSTOMERS

I joined CARTRACT in 2015 and have been a loyal customer since, premiums up to date. January 2023 i bought a second vehicle and added the tracker service. Later in August 2024 i added a 3rd vehicle the very same month i bought it i called CARTRACT and installed the tracking device..... September 2024 the Police came to my house impounded that same car I just bought... I called CARTRACT and reported the same day the car I have for less than a month was impounded by Metro as Cloned... Metro gave me feedback the same month saying that it was indeed a ****** vehicle.. Immediately phoned CARTRACT and begged them to please remove the service as I already have financial implications as I was ****med buying a stole vehicle . Me being the loyal customer I sent the Case document with the police CASNUMBER as proof to CARTRACT, I was advised by the consultant that the managers will assist me with removing this car without penalties as the contract duration was not longer than a Month and they will call me back. To date I haven't received anything no feedback... Now i was contact with a handover account cause I stopped paying ... after numerus phone calls I made to CARTRACT This is the only reference number i managed to find. It was an email sent to them,

From: Chane Dortley Sent: Wednesday, October 9, 2024 9:14 AM To: *** Subject: LF56PCGP

Good day

09\10\2024 9.08 am Nwabisa Escalated to her Manager.

Kind regards Chane