Cartrack Newcastle – Service Complaint

I am extremely disappointed with the service received from Cartrack Newcastle. Despite numerous communications and clear instructions regarding the transfer of a tracking device, the request was not carried out correctly. As a result, I have been charged for two vehicles over the past seven months. In September 2025, Cartrack was informed that my existing vehicle would be sold and replaced with a new vehicle at a dealership in Newcastle. Explicit instructions were provided to transfer the tracking device to the new vehicle; however, this was not done. Furthermore, the vehicle registration details were captured incorrectly, which is a serious concern. This level of service is unacceptable and reflects poorly on the handling of a straightforward request. I request an urgent investigation into this matter and a full refund of the additional premiums paid due to this error. I trust this issue will be resolved promptly.