Cartrack my worst nighmare.

Worst experience ever, what a nightmare.

I have been having the policy since 2017 and today I received the worst customer experience ever when I requested a call back after my car went for fixing and Cartrac couldn't detect that the battery was removed from the vehicle.

I am currently paying R240 pm and the lady assisting me advised me that it is my responsibility to contact Cartract every month to test my unit, like EVERY MONTH. I was then told that if I want to cancel my contract I will be charged to pay R2200 for early cancellation which was never discussed with me since 2017. I never received any documents for renewal of the policy whatsoever and when I asked for the clause to be emailed to me the lady refused and hanged up the call on me. This lady refused to cancel my policy.

WORST SERVICE EVER. I AM SO MAD AND DISSAPOINTED