CARTRACK, my biggest regret and nightmare

Cartrack is trying to over charge us and it keeps sending us threatening emails. The staff is uninformed and very rude. They either hang up on you or just place you on hold mid-conversation.

On the 24th of January 2025 I paid my police for 12 months (01 Feb 2025 - 31 Jan 2026); on the 1st of Jan 2026 Cartrack kept sending me emails that I owe the month of Jan 2026, after calling them numerous times we finally sorted it but a week later the nightmare started again. They do not have or furnish you with proper statements or invoices, you just have to take the agent's word for it.

October 2025 I added another vehicle with them, after the installation all my lights were out, I could use the vehicle. I begged and pleaded with them to send someone to fix the car but no one showed up. I asked them to come and uninstall because I needed my vehicle but they told me that I would have to pay the cancellation fee - mind you the first debit order had not gone through.

The other tracking companies that I use provide detailed statements both via email and on their apps. Paying annually has always been so easy for us but it has turned into a nightmare with cartack.