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TL
Thato L

1 reviews | Active since Feb 2019

03 Feb 2022, 19:39

Cartrack must fall

Good day everyone Its with great disappointment that I am writing this review, cartrack is one of the most dishonest companies that I have ever been in business with. They activated the limited warranty with me and upon seeing that they could not recover my vehicle they have decided to decline my claim due to the device not being tested every quarter. They have had multiple interactions with me since the time that my cover started with them and non of their consultants advised me about the testing of the unit and now they want to pin their lack of transparency on me and take no responsibility for the part they played in providing the pathetic service that they have given me. I have currently suffered a loss in regards to my vehicle and instead of cartrack keeping their promise they are looking for ways not to pay. It's so sad that as clients we take out cover with these big companies only to be ****** by them too. I will not allow this to be the end of this #cartrackmustfall

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Replies (3)
Cartrack
Cartrack's reply04 Feb 2022, 09:21
Official
Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate in order to clarify this matter.

Kind regards 
The Cartrack Team 

Best regards,

TL
Thato L's update04 Feb 2022, 12:29
Reviewer Update
Good day I have finally received the recording of the point of sale and as I said I was not told about this term and condition. Your consultant mentioned the 10% increase multiple times but failed to mention the fact that I have to take the unit in for testing on a quarterly bases. Had she advised that on the call I would have been given the opportunity to make a well informed decision based on factual information. Your consultants failure to mention this important term and condition to me lead to me suffering a financial loss. The lack of transparency provided proves that cartrack is not honest and lacks integrity. In all honesty you guys need to be reported to the financial services conduct authorities because Lord knows how many clients have claimed and you rejected on this term and condition which you conviniently fail to mention and leave us as your client at risk knowing that when they claim it will be an easy rejection. What happened to treating customers fairly? #cartrackmustfall
TL
Thato L's update07 Feb 2022, 11:01
Reviewer Update
I see that cartrack is choosing to ignore me now because I am not getting assistance with my case. Wow!