CARTRACK MISUSING CLIENT'S BANKING DETAILS

Late last year, I emailed Cartrack to change banking details. A consultant called and confirmed the change of banking details. I noticed that the debit order for Catrack went through on a different date and for a much larger amount. I reversed the debit order and informed them. I was told that my banking details were linked to another client, and I was paying his account, whilst mine was in arrears. Despite asking them to investigate and correct the mixup, a second debit order went off again for a different client and for a different amount, but my account remained in arrears. To date, I have not received any correspondence in this regard. Instead, numerous Cartrack consultants call me daily, regarding outstanding payments. I requested them to send me correspondence via email, but they do not. They only communicate via cellphone. None of them have any notes on their system regarding my issue and no one from Senior Management has attempted to address this issue. Their lack of proper and accurate records, is costly for me as the client. This case is clearly a misuse and abuse of client's banking details which are meant to be confidential. I refuse to pay someone else's Cartrack account whilst mine is in arrears. I am awaiting a response from Cartrack . They have issued summons without any proper investigation or communication regarding my case. Will update you soon.