Cartrack Misled Me and Keeps Ignoring My Pleas for Help.

Cartrack has shown me that they don’t care about their customers at all.

I was misled when I signed up for a new unit for my new car. I was clearly told that my existing contract would expire in three days, which is the only reason I agreed to a new contract. Later, I was told that the first contract only ends in June, which means I’m now being billed for two cars — something I cannot afford and would never have agreed to if I had been properly informed.

I’ve tried to get help so many times, but it seems like no one knows what must happened, I keep being passed around from person to person without any clear solution… I’ve had two calls where I was told I’d be transferred to a "manager", but that never happened. I also keep getting calls to collect money, and every time I try to explain my issue, I am completely dismissed. One lady even told me that “even if the other lady misled you, you’ll still have to pay” — how is that fair?

Month-end is coming and they will want to debit for TWO cars plus arrears. I’ve asked for the recording of the original call for clarity and a way forward.

Why would you mislead a customer like this and then turn around and say “too bad, you still have to pay”? I feel completely let down, unheard, and taken advantage of. At this point I feel like I do not even want them as my tracking company anymore, I feel like using another company but they will want a cancellation fee right? Bored beyond!!!!!