Cartrack ****ming me money

Cartrack is ****ming me. I requested a hard lock on my previous car’s tracking unit and requested a replacement for my new car. Which was going to cost 870(hard lock) and 600 for replacement. Total was supposed to be 1470 But their stupid consultants keep doing different things every time I called. They charged me two 870s plus 600. 01 july they debuted 870 but they say they didn’t get it. Consultants say it take two day for money to reflect but it has been full 5 days. I did pay the 600 3 days ago through their pay site which is integrated with ozow payments. But still they say they haven’t got that either. I don’t know what type payments will they recognise.

My email: ***