NS
Nushane S
1 reviews | Active since Jan 2017
24 Aug 2023, 16:47
Cartrack ****ming Clients!
Can I just start with the fact that Cartrack doesn’t inform you when your contract matures or is about to mature, so that they can conveniently put it on a month to month and charge you. I was not inform about the maturation that apparently happened in February 2023 already. They renewed the contract without my knowledge, in April 2023 when I’ve tried to cancel STILL NO COMMUNICATION!!!Until today, the contract is all of a sudden cancelled, but I owe 5 months worth of premiums. What type of **** is this?? As a consumer I feel that Cartrack exploited me to their advantage. Is disgusting to see how service providers are failing consumers.
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Replies (2)
Cartrack's replyOfficial
25 Aug 2023, 08:44 Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply25 Aug 2023, 08:44
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regards
The Cartrack Team
The Cartrack Team
NS
Nushane S's updateReviewer Update
25 Aug 2023, 14:51Good day Cartrack Team,
Noleen Rigney contacted me on the matter and she's working on it to get it resolved.
I really just want to thank her for the patience she had with me. We were on a call for 30 minutes, and she never got irritated with my questions and queries, that I had. She went the extra mile to double-check information and I felt like I was dealing with someone who was interested in resolving the query. I'm really grateful that she is the one who called me as I could see that she tried to understand my frustration. Noleen represented the meaning of Client Service today, and I truly hope that her attitude and willingness to help consumers gets spread to the rest of the team.
Noleen Rigney contacted me on the matter and she's working on it to get it resolved.
I really just want to thank her for the patience she had with me. We were on a call for 30 minutes, and she never got irritated with my questions and queries, that I had. She went the extra mile to double-check information and I felt like I was dealing with someone who was interested in resolving the query. I'm really grateful that she is the one who called me as I could see that she tried to understand my frustration. Noleen represented the meaning of Client Service today, and I truly hope that her attitude and willingness to help consumers gets spread to the rest of the team.
NS
Nushane S's update25 Aug 2023, 14:51
Reviewer Update
Good day Cartrack Team,
Noleen Rigney contacted me on the matter and she's working on it to get it resolved.
I really just want to thank her for the patience she had with me. We were on a call for 30 minutes, and she never got irritated with my questions and queries, that I had. She went the extra mile to double-check information and I felt like I was dealing with someone who was interested in resolving the query. I'm really grateful that she is the one who called me as I could see that she tried to understand my frustration. Noleen represented the meaning of Client Service today, and I truly hope that her attitude and willingness to help consumers gets spread to the rest of the team.
Noleen Rigney contacted me on the matter and she's working on it to get it resolved.
I really just want to thank her for the patience she had with me. We were on a call for 30 minutes, and she never got irritated with my questions and queries, that I had. She went the extra mile to double-check information and I felt like I was dealing with someone who was interested in resolving the query. I'm really grateful that she is the one who called me as I could see that she tried to understand my frustration. Noleen represented the meaning of Client Service today, and I truly hope that her attitude and willingness to help consumers gets spread to the rest of the team.