CARTRACK ****MERS OF NOTE

28th April received a call from Asanda for the dashcam device that CARTRACK was promoting on their app. She shared info about the device but somehow forgot to mention to me "that their system is faulty that day and that it was only giving her an option for a cash sale" and not the rental option. She also scheduled an install of the device (regardless that I told her that I want the "service" to start on the 1st of June 2025) I asked for clarity and assurance multiple times that NO PRO-RATA will be charged if Cartrack installs the device (that I was under impression that I'm renting out from cartrack for a R79pm as shared by Asanda)... After couple attempts Cartrack agents calling me to come install, I was only available on Friday the 9th in the afternoon... Received a call Friday morning same day from their agent telling me they are around the area therefore they wanna install to avoid coming back in the same area at the time of my convinience. I shut that down and specified there's reason I asked for the afternoon...

A different agent from the one that called in the morning on the 9th, came in the afternoon to install the dashcam. Immediately when he was done with the installation, tells me Ï am in arrears of over R2000...", I had to ask what for cos from what I was told by Asanda, the installation is free and I'll only start paying for the dashcam service on the 1st of June...

I started receiving calls from Cartrack agents the following day, 10 May demanding money for the device and that they will blacklist me if I dont pay. I tried to explain to the guy who called me Saturday afternoon to no avail and I hung up, Sunday I requested a callback from Cartrack to have an explanation about this whole thing and to also have phone records between me and their agent Asanda... fast forward I have spoken to more than 10 people from cartrack, each promising to resolve the matter; including a letter from 1 of their agent that I wont be charged a cancelation fee as I have requested to cancel due to dishonesty from their end. Asanda called me to apologize ad begged me not to cancel and rather she will change the cash sale option to month 2 mmonth, I told her and all the other agents, I am not interested anymore and would still like my cancelation to be noted and for me to be sent a cancelation letter.

I was told I have canceled within my debit order date (yet my service is suppose to start 1 June not 1 May), and I have to pay a cancelation fee of over R2000.

Last time I had from Cartrack was Wednesday the 14th of May when I was put on hold for over 35min cos they are "TRYING" to resolve my issue and also are investigating and listening to records between me and Asanda... I have been waiting until today...