CARTRACK MANAGER - THATO KGASI - RUDE/UNPROFESSIONAL

After trying to call Cartrack Customer service 6 times this morning 01/10/2020 and being cut off EVERY time after holding for a few minutes, I eventually get hold of someone in the claims department and they then transfer me through to Client services. I then speak to a consultant whom I try and explain that I need to have the tracker on 1 of my vehicles removed , due to it being sold, and reinstalled in my new vehicle. I am told that I have to pay in excess of around R870. I immediately ask to speak to the team leader and then I am put through an ARROGANT , UNPROFESSIONAL , INSINCERE person named THATO KGOSI . I explained to her that I cannot pay the mentioned amount as I was previously given a discount and paid R350 . She then speaks to me in an absolute unprofessional manner and Also SHOUTS at me and insist that I cannot 'just get a discount everytime I decide to remove and reinstall' my tracker. I feel this is totally Shocking as I have 3 vehicles with Cartrack and have been a loyal client . Thato Kgasi even sounded as if she was chewing/eating while talking to me and giving me her terrible attitude . This is not the manner I expect to be treated by Cartrack. Your calls should be recorded so I URGE someone senior to listen in on this call which was around 09:15 today. I have sold my car and have purchased a new vehicle which will be done therefore this is Urgent and I am sure Tracker SA will be glad to have all 3 of my vehicles join them if I don't receive feedback asap. I am now forced to look elsewhere as I am not prepared to be treated in this manner by any company. Thato Kgasi does not have any management skills in my opinion as when I mentioned that I will log my concerns on HelloPeter and Socila media , she was perfectly fine with that. Absolutely Shocking again... I await Urgent feedback to make a final decision to either stay with Cartrack or move to another vehicle tracking company.