TT
Thandeka T
1 reviews | Active since Feb 2019
27 Sept 2021, 01:38
Cartrack makes it to Worst service list!!!
Worst service ever!! The app can not determine the correct location of my vehicle. I’ve sent emails but I’ve not even received a single response. The call centre agent I spoke to last week did not care for my concerns, Im still shocked by her response. I’ve never experienced such horrible service before.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
27 Sept 2021, 09:15 Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply27 Sept 2021, 09:15
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
TT
Thandeka T's updateReviewer Update
28 Sept 2021, 14:38Cartrack finally attended to my issue and it has been resolved. Its very unfortunate that I had to write a bad review on Hello Peter for them to recognise my concerns. I am however pleased that my tracking device is working again. Your technician, Lufuno Manngo was absolutely professional, thumbs up to him. Your call centre agents could learn a thing or two from him about customer service.
TT
Thandeka T's update28 Sept 2021, 14:38
Reviewer Update
Cartrack finally attended to my issue and it has been resolved. Its very unfortunate that I had to write a bad review on Hello Peter for them to recognise my concerns. I am however pleased that my tracking device is working again. Your technician, Lufuno Manngo was absolutely professional, thumbs up to him. Your call centre agents could learn a thing or two from him about customer service.
Cartrack's replyOfficial
28 Sept 2021, 15:15Good day,
Thank you for taking the time to give us feedback on your experience. We appreciate your update and will inform Lufuno, management and staff of your review.
Kind regards,
The Cartrack Team
Thank you for taking the time to give us feedback on your experience. We appreciate your update and will inform Lufuno, management and staff of your review.
Kind regards,
The Cartrack Team
Cartrack's reply28 Sept 2021, 15:15
Official
Good day,
Thank you for taking the time to give us feedback on your experience. We appreciate your update and will inform Lufuno, management and staff of your review.
Kind regards,
The Cartrack Team
Thank you for taking the time to give us feedback on your experience. We appreciate your update and will inform Lufuno, management and staff of your review.
Kind regards,
The Cartrack Team