Cartrack major disappointment!!!

I reported a device fault on the 09th of December and followed up for many days afterwards. I haven't been able to get help. This is just 7 months after installation. The device drains my car battery. I receive power event sms's daily and still, it doesn't give them an urge to attend to my reports. Every consultant promises me that they've definitely done the right thing, but I'm still waiting. I've received emails and text messages that my repair has been flagged and validated. Still, no technicians are attending to me. My car spent a few days with the dealership waiting for CarFKNtrack to come fix their device. No technicians attending to me. I can just imagine myself in an emergency situation with such a useless tracking company.