Cartrack ********ly debited my account after I cancelled my month-to-month contract in July 2025. Despite written acknowledgement and a final notice, they have not refunded the amount or closed my account.

I cancelled my Cartrack month-to-month contract in writing on 28 July 2025, which Cartrack acknowledged on 04 August 2025. Despite this, Cartrack processed an ******** debit of R204.49 on 1 September 2025. In terms of Section 14(2)(b) of the Consumer Protection Act, no further billing is permissible after proper cancellation notice has been given. I have raised this with Cartrack (Ticket#***, dated 02 September 2025) and sent a final notice on 10 September 2025. To date, there has been no refund or confirmation of account closure. This is a clear breach of consumer rights and I am now escalating to the Motor Industry Ombudsman of South Africa (MIOSA) and the National Consumer Commission (NCC). I request immediate refund of the ******** debit and written confirmation that my account was closed as of 04 August 2025.