Cartrack Location Wrong - Maintenance Unattended

I am an extremely unhappy client with cartrack & after sales service is the pits with zero to no regard of the next person.

Firstly they have a wonderful feature where they pay you back IF they can never find your vehicle, Great! So upon taking this tracker package with them(I swear on my life you can ask for recordings) I asked the sales person WHAT'S THE CATCH ?? .. They rep**** No catch its just paying the premium. I then come across a story online of someone who couldn't receive this benefit because apparently one of the clauses is that you have to call every 3 months to test the unit. (The catch?)

Anywhoo after hearing this, I decided okay. Not that big of a deal - although it would've been had I never knew!!!

My issue this time, I was making the "routine call" to test my tracker device. Upon calling I was told they cannot pick up location this was the first contact made, I was told to hold for KZN Cartrack for maintenence. Call was transferred amid convo with all my details given the call was dropped and never returned!

I decided to call again maybe the device would pick up. I was transferred to Thulasizwe on 13/04 from fleet management who told me the location of the device but was extremely wrong and I was told it was scheduled for maintenence SOMEBODY would give me a call.

5 days later, with no feedback I make the call which was answered by a Malerato which yielded no feedback. Few hours later I called again and was assisted by a Nicolette, Who then told me the vehicle was booked for Thursday. I should make sure the vehicle is ready at the location and my phone is answered.

It is now the end of business day and not a single call even during the day of somebody telling me they will be making their towards me today. No contact. No feedback from anybody!!

I called today and was assisted by Zenieda I think, and I was told to wait and if the person doesn't show up today I should wait til tomorrow and then call to reschedule??? What is the point of scheduling at all?

How is that for inconvenience? Lack of consideration? Unprofessional? Why even schedule a date if nobody comes it's a "oh well, try again?" type of thing.

Once again, I ask. I am making efforts for my vehicle to be fully functional should anything occur to my vehicle, BUT considering how this effort is 1 sided. Will Cartrack be liable for anything that happens to my vehicle after all the delays, lack of response and well not showing up for a day scheduled ??

If you value your car and ever want to consider the best tracking device with swift client service - Stay Far Away From Cartrack.