ZN
Zinhle N

1 reviews | Active since Apr 2021

29 Oct 2025, 09:37

Cartrack Limited Recovery Warranty department Worst department ever, Playing mind games and they are ****

Cartrack worst service ever, this is my third review complaining about one thing, on March I submitted a claim regarding my ****** vehicle it took them 3 months (23 June 2025) to respond and my claim was declined then I disputed cause their reasons to decline my claim was not valid, then they escalated my dispute to their Legal Department even their legal department it took them 3 months (03 October 2025) to respond my claim dispute, saying I have to re submit my claim again cause is valid then I did re submit again my claim, so my problem with this department this is a re-submission so they are going to take another 3 months again to finalize my claim, where else I see some people they submit their claim and within the week the claim is been finalized, so it depends on a skin color how fast they finalize your claim cause for me this is a re-submission so why it taking so long again to finalize my claim.

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Replies (1)
Cartrack
Cartrack's reply29 Oct 2025, 09:42
Official
Good day,

Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team