Cartrack like all SA Companies do Care about their client's only their "Bottom Line"

I sold my car and immediately sent a mail to cartrack accounts department to process cancellation. I had to send 3 follow up emails before i got any response from a Molantwa Netshimbolimbo only to tell me she has logged a ticket for the cancellation and i need to contact Client Services for Cancellation forms!!!!! How bad a service response is this??? Like most South African companies, they will try to delay the inevitable as much as possible to get you not to cancel a contract even when you state in your email you have immigrated and have sold the vehicle and give your new international number. They still insist in trying to call you on a discontinued South African cell number to "Talk to you about the cancellation"