CARTRACK LEFT ME IN THE LURCH

My car was ****** on the 12th March 2018 to which I reported to Cartrack the moment I discovered that it has been ******, within a few hours I the received a call informing me that they couldn’t recover the car and there’s nothing else they could do. After a few days I then customer service about my account if whether I should stop paying or continue to as I still have to claim the recovery warranty fee to which I obliged and continued to pay. I then lodged a claim for the recovery warranty fee which took 60days to conclude, then after 60 days has gone past I then contacted Cartrack to get an update regarding my claim, that’s when cracks started to show because for a period of two when I would ask to speak to “Chantall Dippenaar” who is the one dealing with the recovery warranty fee I get to be told she’s either busy or not at her desk, the n I started to threaten that if she doesn’t get back to me am going to the media, to my surprise I get an email informing me that my claim was rejected because my account had arrears at date of loss, I then called the accounts department for clarity on the arrears mentioned and I get to be told that the arrears are from November 2017 which I question how did I incur them and why was I never reminded to clarify beforehand and again why did I get debited less, the only explanation I got was Cartrack does not remind nor call you when you have arrears but recently I have been receiving call informing me about arrears on my account which contradict the serving agent who contacted me. I even went as far to produce my bank statement showing that my account had enough fund for Cartrack to debit the correct amount at the date which the debit order was scheduled to run, I ask the same agent how I they deducted less money and again I get to be told that the debit order was just a courtesy, yet I get punished for their courtesy not for having enough funds in my account. I have receiving calls from Cartrack regarding my account when I ask doesn’t it show on their system that my car has been long ******, I was once told that it hasn’t been updated yet after 5 month since I reported to cartrack that the car has been ****** CARTRACK LEFT ME IN THE LURCH