Cartrack - Lack of Service

I cannot believe the service levels from a company that is supposed to give you peace of mind. Thabang Makhetha, refused to cancel my subscription with immediate effect as he says that we need to follow the terms & conditions but fails to hear the struggles and lack of service I have been offered - how about to fulfil your end of the agreement. Firstly, the installation certificate (required by my insurer) is not signed by an authorized technician, secondly, the login in details to the mobile app does not provide me with the access to test the unit or login and lastly, after 3 days of trying to sort this out still nothing has changed. I was promised that someone will call me and to date no one has followed up! In turn, I have to follow up with them to get this sorted. I can only imagine what will happen when I seriously need their help!!!! I refuse to give my business to an organisation that does not have client centricity as their foundation !!!!