Cartrack Known for Debiting Unauthorized Payments And on Wrong Payment dates.

I wish I could actually share the pictures of my proof of amount frustration that I have faced with CarTrack. I have taken a contract with Cartrack since January 2025, I have made arrangements with them regarding payment details to be the LAST DAY of every month.

The first and second month was okay, after July I have mistakenly reversed a transaction and due to this error I was told that my account was in arrears and that I should make contact. So I called in and thereafter and an agent told me that if I make the payment today I would avoid extra charges of R59 as my contract is R149.

So I had made payment and sent in proof of payment. I then got a call again from cartrack, stating my account was in arrears. I have then had an emergency and had to borrow funds , when funds of R500 went into my account they straight away deducted R208. And later on when I have tried calling in trying to get my refund they are holding onto it as if it is there's, they debited me for R208 when my fee is R149. Furthermore I had asked for call recordings which they failed to send to me, yet I was told they would email it.

Talking to agents were dreadful even the superior screamed at me and couldn't even acknowledge my concern about my emergency funds getting deducted on the 23rd of September 2025 and mind you I have signed to every last day of the month. They have then sent me a statement of my payments of which at the end had : -R59 which meant they deducted my account earlier in this month instead of month end and they owe me as this means I have credit of it, and yet up until now I have not received my refund. I have witnessed the many dates they tried to debit me,

I had then lasised with Molantwa via call and thereafter email who again asked me for more information when he had sent in the statement above. I have sent him my direct debits that were successfull and the only one that I had disputed, yet they still choose to speak rudely and just say sorry there is nothing that can be done.

Im not sure on how to address this issue about their *****ulent activities. I have asked for call recordings as previous agents advised that my account is up to date.

Thier policy is even if we chose to cancel we are still liable for the whole years fee, however WHAT GIVES THEM THE AUTHORITY TO DEDUCT MONEY ANY TIME OF THE MONTH, WE HAVE RIGHTS AS CITIZENS OF SOUTH AFRICA, THEY SUPPOSE TO CHECK IN WITH THE CUSTOMER AND MAKE ARRANGEMENTS.

Cartrack is Known for Debiting Unauthorized Payments And to top it up they do so on Wrong Payment dates, do that they dont get caught!