cartrack its useless they dat care about customers

I have been calling for more than 4 weeks about my track on my cars so that they can come and fix it but they dot wanna help ,I have been hajacket since last year June and my tracker has been not working until now.and they are just putting me on hold .I did talk to more than 8 guys today no one is willing to help me.since even now am still holding for more than 40 minutes.they are useless they dot care about their customers