Cartrack is Useless DO NOT USE THEM!!!

This has got to be the worst Tracker company EVER. I cancelled my contract with them because i’ve sold the car and was told to pay the cancellation fee of R2650. On Friday 27 May, I spoke with Sihle Ndlovu who sent me the details to make this ridiculous payment prior to her arranging for my account to be debited on Monday. I asked her if the account will not be debit and she assured me that the debit request has been cancelled and I can make the payment. Come Monday, my account was DEBITED by Cartrack. When I call to ask for my refund as i’ve been trying to reverse it with no luck I’m told the refund will take 14 days, which is really an inconvenience for me since I really need to use this money and CANNOT wait for 14 days. DO NOT USE CARTRACK, they are a ****