AM
Aleena M
1 reviews | Active since May 2025
24 May 2025, 17:35
CARTRACK IS UNDERHANDED
Follow up from my previous complaint! I requested the call recording cancelling my contract on Saturday, 17 May 2025! It is now a week! The alleged Cartrack policy is 24-72 hours! It is now a whole damn 168 hours!!!!! They refuse to respond to me!!!! They refuse to give me my contract! I emailed their social media designate Tebogo Milan’s on Thursday already! Give me the call recording for 5 May 2025 at 18:36! Why are you doing this??? UNDERHANDED BEHAVIOUR! THE WORST COMPANY EVER! Literally any other tracking company is better!!!
Helpful (0)
Replies (5)0
Replies (5)
Cartrack's replyOfficial
24 May 2025, 18:26Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply24 May 2025, 18:26
Official
Good day,
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for bringing this issue to our attention. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Best regards,
AM
Aleena M's updateReviewer Update
27 May 2025, 11:32I have still not heard back!!!?!!
AM
Aleena M's update27 May 2025, 11:32
Reviewer Update
I have still not heard back!!!?!!
Cartrack's replyOfficial
27 May 2025, 16:41Good day Aleena.
Please be advised that our Scheduling Department has attempted to contact you in order to arrange the repair. Kindly advise on the most suitable time for us to reach you, so we may proceed with scheduling the appointment.
Best regards,
The Cartrack Team
Please be advised that our Scheduling Department has attempted to contact you in order to arrange the repair. Kindly advise on the most suitable time for us to reach you, so we may proceed with scheduling the appointment.
Best regards,
The Cartrack Team
Best regards,
Cartrack's reply27 May 2025, 16:41
Official
Good day Aleena.
Please be advised that our Scheduling Department has attempted to contact you in order to arrange the repair. Kindly advise on the most suitable time for us to reach you, so we may proceed with scheduling the appointment.
Best regards,
The Cartrack Team
Please be advised that our Scheduling Department has attempted to contact you in order to arrange the repair. Kindly advise on the most suitable time for us to reach you, so we may proceed with scheduling the appointment.
Best regards,
The Cartrack Team
Best regards,
AM
Aleena M's updateReviewer Update
27 May 2025, 16:43Where have they contacted me? Not on my cell. I emailed and followed up but nothing. And schedule what appointment? I want the call recording!
AM
Aleena M's update27 May 2025, 16:43
Reviewer Update
Where have they contacted me? Not on my cell. I emailed and followed up but nothing. And schedule what appointment? I want the call recording!
Cartrack's replyOfficial
28 May 2025, 17:28Good day Aleena,
We sincerely apologize for any inconvenience caused. Please be assured that a senior consultant is currently investigating the matter and will be in contact with you shortly to provide assistance.
We appreciate your patience and trust that this issue will be resolved to your satisfaction.
Kind regards,
The Cartrack Team.
We sincerely apologize for any inconvenience caused. Please be assured that a senior consultant is currently investigating the matter and will be in contact with you shortly to provide assistance.
We appreciate your patience and trust that this issue will be resolved to your satisfaction.
Kind regards,
The Cartrack Team.
Best regards,
Cartrack's reply28 May 2025, 17:28
Official
Good day Aleena,
We sincerely apologize for any inconvenience caused. Please be assured that a senior consultant is currently investigating the matter and will be in contact with you shortly to provide assistance.
We appreciate your patience and trust that this issue will be resolved to your satisfaction.
Kind regards,
The Cartrack Team.
We sincerely apologize for any inconvenience caused. Please be assured that a senior consultant is currently investigating the matter and will be in contact with you shortly to provide assistance.
We appreciate your patience and trust that this issue will be resolved to your satisfaction.
Kind regards,
The Cartrack Team.
Best regards,