CF
Christa F
1 reviews | Active since Mar 2021
31 Aug 2022, 17:21
Cartrack is unavailable
I have tried to get into contact with them via w-app, sms, e-mail to the CEO and by asking them on their website to contact me - all to no response. I then returned my monthly debit order and halleluja - someone from their finance department contacted me to say I cannot do that as I’ve entered into a 36-month contract expiring in October 2022. I then gave my e-mail address and asked for a mail to be send to me so that I can then cancel this contract wit a month’s notice in September. That was almost a month ago and no e-mail yet. I would want them to contact me so that I can pay the outstanding 2 months and get rid of them. I also want them to take out their device from my vehicle as I’ll be moving onto another tracking company. Can you please help me?
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
31 Aug 2022, 18:14Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply31 Aug 2022, 18:14
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
CF
Christa F's updateReviewer Update
05 Sept 2022, 11:583
CF
Christa F's update05 Sept 2022, 11:58
Reviewer Update
3
CF
Christa F's updateReviewer Update
24 Oct 2022, 17:08There reply was what they should have said but then the following happened:
As explained previously, I've cancelled their debit order request for the month of August - a gentleman from their accounts division then phoned me and I had the very first reaction from Cartrack since trying to cancel my contract with them - since April 2022. He then confirmed that I have enetered into a 36month contract with them that will expire end of October 2022. I then gave him permission to call for the August debit order again and the very next day it went off. I also asked him for an e-mail from Cartrack confirming my contract's end date, which I never received and thats why I've contacted Hellopeter! Then they suddenly send me an e-mail confirming that my contract will in fact end on 30 October. They then went ahead and took their premium for September from my bank account on 30 September - which was super fine; so now I can look forward to their last premium on 30 October. BUT THEN: On the 7th if October, an unauthorized premium of double the monthly amount was suddenly taken from my bank account. I send them an enquirjng e-mail about this - said e-mail was transferred to their accounts dividion. I did nit hear anything from anyone for days and then went ahead cancelling the debit order for 30 September and then received a threatening e-mail from a Cartrack mailbox to whom I could not reply to. Next thing they took the canceled debit order fir 30 September from my account again on the 14th of October. My bank would not alllow me to cancel either of the double amount they took or the last one of 14 October saying it is out of their hands. So Cartrack now has an extra payment from me already snd the 30th of October are looming. So then I have received an e-mail from them eventuality confirming that the payment for 30 October will NOT be taken from my account and I can just hope so at this stage as they already took 1 payment extra from my account already!
As explained previously, I've cancelled their debit order request for the month of August - a gentleman from their accounts division then phoned me and I had the very first reaction from Cartrack since trying to cancel my contract with them - since April 2022. He then confirmed that I have enetered into a 36month contract with them that will expire end of October 2022. I then gave him permission to call for the August debit order again and the very next day it went off. I also asked him for an e-mail from Cartrack confirming my contract's end date, which I never received and thats why I've contacted Hellopeter! Then they suddenly send me an e-mail confirming that my contract will in fact end on 30 October. They then went ahead and took their premium for September from my bank account on 30 September - which was super fine; so now I can look forward to their last premium on 30 October. BUT THEN: On the 7th if October, an unauthorized premium of double the monthly amount was suddenly taken from my bank account. I send them an enquirjng e-mail about this - said e-mail was transferred to their accounts dividion. I did nit hear anything from anyone for days and then went ahead cancelling the debit order for 30 September and then received a threatening e-mail from a Cartrack mailbox to whom I could not reply to. Next thing they took the canceled debit order fir 30 September from my account again on the 14th of October. My bank would not alllow me to cancel either of the double amount they took or the last one of 14 October saying it is out of their hands. So Cartrack now has an extra payment from me already snd the 30th of October are looming. So then I have received an e-mail from them eventuality confirming that the payment for 30 October will NOT be taken from my account and I can just hope so at this stage as they already took 1 payment extra from my account already!
CF
Christa F's update24 Oct 2022, 17:08
Reviewer Update
There reply was what they should have said but then the following happened:
As explained previously, I've cancelled their debit order request for the month of August - a gentleman from their accounts division then phoned me and I had the very first reaction from Cartrack since trying to cancel my contract with them - since April 2022. He then confirmed that I have enetered into a 36month contract with them that will expire end of October 2022. I then gave him permission to call for the August debit order again and the very next day it went off. I also asked him for an e-mail from Cartrack confirming my contract's end date, which I never received and thats why I've contacted Hellopeter! Then they suddenly send me an e-mail confirming that my contract will in fact end on 30 October. They then went ahead and took their premium for September from my bank account on 30 September - which was super fine; so now I can look forward to their last premium on 30 October. BUT THEN: On the 7th if October, an unauthorized premium of double the monthly amount was suddenly taken from my bank account. I send them an enquirjng e-mail about this - said e-mail was transferred to their accounts dividion. I did nit hear anything from anyone for days and then went ahead cancelling the debit order for 30 September and then received a threatening e-mail from a Cartrack mailbox to whom I could not reply to. Next thing they took the canceled debit order fir 30 September from my account again on the 14th of October. My bank would not alllow me to cancel either of the double amount they took or the last one of 14 October saying it is out of their hands. So Cartrack now has an extra payment from me already snd the 30th of October are looming. So then I have received an e-mail from them eventuality confirming that the payment for 30 October will NOT be taken from my account and I can just hope so at this stage as they already took 1 payment extra from my account already!
As explained previously, I've cancelled their debit order request for the month of August - a gentleman from their accounts division then phoned me and I had the very first reaction from Cartrack since trying to cancel my contract with them - since April 2022. He then confirmed that I have enetered into a 36month contract with them that will expire end of October 2022. I then gave him permission to call for the August debit order again and the very next day it went off. I also asked him for an e-mail from Cartrack confirming my contract's end date, which I never received and thats why I've contacted Hellopeter! Then they suddenly send me an e-mail confirming that my contract will in fact end on 30 October. They then went ahead and took their premium for September from my bank account on 30 September - which was super fine; so now I can look forward to their last premium on 30 October. BUT THEN: On the 7th if October, an unauthorized premium of double the monthly amount was suddenly taken from my bank account. I send them an enquirjng e-mail about this - said e-mail was transferred to their accounts dividion. I did nit hear anything from anyone for days and then went ahead cancelling the debit order for 30 September and then received a threatening e-mail from a Cartrack mailbox to whom I could not reply to. Next thing they took the canceled debit order fir 30 September from my account again on the 14th of October. My bank would not alllow me to cancel either of the double amount they took or the last one of 14 October saying it is out of their hands. So Cartrack now has an extra payment from me already snd the 30th of October are looming. So then I have received an e-mail from them eventuality confirming that the payment for 30 October will NOT be taken from my account and I can just hope so at this stage as they already took 1 payment extra from my account already!