Cartrack is TRASH!

If I could could give zero stars I would. Cartrack double debited me on 15th and 16th October 2024 and I phoned to complain and asked for my money to be refunded. In November 2024, they debited my account again on the 4th. I emailed and gave them notice that I'm cancelling my contract. I'd been with them for 3 years already without that problem but they did not have the decency to reply when I made the first complaint. I received an email on the 8th of November 2024 that my contract would be cancelled on the 29th of November 2024. I also got a call from Neo from the Retentions Department and I communicated my displeasure and asked for my refund. He said he would get back to me and never called back. At no point did I ask for my contract to continue. On January 4, 2025 my account was debited again! I reversed this debit as Cartrack has no authority to debit my account. I have since emailed client services and called today...January 8 2025 after they realised that the amount had been reversed. I explained that I cancelled and they proceeded to tell me that my account was reinstated...without my consent! Not a chance!!! Cartrack, your customer service sucks and I did not get a call back from the lady I spoke to after she put me on hold for close to 20 minutes. This is totally unacceptable!!!! I would not recommend you to ANYONE and you will not get a red cent from me!