CarTrack is trash

I have been with these people for barely a year and I’ve already dealt with them not checking for my car every month. They’ve gone about 3 months without being about to trace my car and didn’t bother to alert me. They instead shifted blame to say I’m the one who has to do regular testing every month but when I do that, the call centre agents scold me for testing without letting them do it. On 2018/01/31 I tested my car again and only got a call 20 minutes later, which I guess was better than the 4 hours I waited in September. Their incompetence is appalling and I can’t take this treatment anymore especially because I keep my end of the deal every month come debit order date. I’ve spoken to 2 managers before who promised me a better experience and have dropped the ball AGAIN. For mine and my cares safety, I need CarTrack to come fetch their device from my car and pay me back all the money I’ve paid to them because they have failed me dismally and don’t deserve a cent of my money or my business. I do not require to reconcile or any empty promises. Please fetch your device and pay my money back so I can go give business to people who won’t let me down when I truly need them.