Cartrack is total hopeless

Cartrack, the worst customer service experience I’ve ever had.

I bought a vehicle from a friend of mine on the 27 September 2022. I sent in the forms to do a change of ownership for the Cartrack unit 2 days later. Radio silence until 6th March 2023. 6 months it took to get this far.

Then I’m told on the day of the change of ownership that the unit is not responding. The call Centre agent tells me that he had booked a service call to rectify the issue. Days go by and nothing. 14 March I call in and ask what is happening with the repair. I’m now told that on the 16 March they will come repair the unit at 8 am. Nothing happens on the 16th at all. No communication from them at all.

March 17 I call in ask what happened, and can’t get a response as to why they didn’t come.

I then advised them I want the unit cancelled as they are not providing me with the service that I am paying for. I’m told there is a cancellation fee of R2000, to which I respond that I won’t pay this as it is not through any fault of mine that I want to cancel.

I speak to a call Centre team leader who advises me they will now arrange for the unit to be cancelled at no cost.

March 18-22 radio silence.

March 23 I call and ask what is happening with the cancellation? The call Centre agent says he can’t see anything on his side, only that there is a repair pending.

I told him they must cancel with immediate effect. I have instructed Tracker to come and fit a device in the vehicle as insurance has it noted that the vehicle is fitted with one. (Should anything happen before it is put in, I am not covered, thanks again Cartrack.)

I will have this unit removed and go drop it off at their offices. I have put a stop payment on my account. They will not get a cent from me, as the unit is faulty on their side. I have tried to remedy the situation as best I can, but simply am not up for the admin any longer.

I have never seen or experienced such pathetic service in my life. I’m not sure how this company is still operating. I’ve seen numerous posts like this, just by searching the Cartrack name on Facebook you can read all the negative comments.

I definitely did not want to post this on Facebook but they have left me no option.

I hope that have the decency to respond to this or to reach out to me so we can firm up the cancellation.

I am not interested in anything else but canceling the contract.

I advise anyone and everyone, please do not use this company. Your money is hard earned, these people do not deserve your hard earned money. They give you the cold shoulder at every opportunity. Just read the reviews for yourself. Don’t put yourself through this.

I am glad that the rest of my fleet is with tracker.