1 reviews | Active since Apr 2017
CarTrack is the worst
I am absolutely disgusted by the service provided by CarTrack, firstly they took their time to come and install my tracking device. I called in and asked about their App and I never got assisted. Now every time I start or stop my car they call and tell me that they detected a fault/power loss or something like that, and I'm always pressing option 1 because the vehicle is with me and there isn't anything being done on it.
I requested that they come out and actually fix the installed device because they can't keep calling me every time I start or stop the car, first of all, it's flipping annoying. And secondly, this should have been fixed the minute they detected an error. So they log a fault for the device in my car about months ago and no one has called me to have this resolved. When I call in, they keep transferring me to the different departments and they keep telling me that there's nothing they can do about it until their own *********** staff members actually contact me themselves. I let it slip for a while, this past weekend they probably called me over 70 times and this morning they called me again wanting to confirm that everything with the vehicle was okay and I said yes, I asked them to actually have this resolved because it's annoying and it's been way over 2 months now with this same issue, again the lady that spoke to me told me she can't do anything about it.
I ask them to cancel my contract with them and they said they can't I need to try and speak to their repair department to have this fixed for me.
SO BASICALLY, THEY WON'T FIX MY PROBLEM AND THEY WON'T CANCEL MY CONTRACT WITH THEM. THESE PEOPLE ARE ****** OF A DIFFERENT KIND WITH THEIR ****PY FAULTY TRACKING DEVICES TO GO WITH. Some of the worst kind of service I have ever dealt with. I don't even know why people still use this company. I just want them to remove their **** device from my car.
Please cancel my device and come and take out your stupid device on my car so that I can sign up with a decent company that actually takes care of their customers. I've been reading all the reviews on helloPeter about CarTrack and I regret not reading them before I signed up.
Please cancel my device and come and take out your stupid device on my car so that I can sign up with a decent company that actually takes care of their customers. I've been reading all the reviews on helloPeter about CarTrack and I regret not reading them before I signed up.
ALL I ASK FOR IS TO BE GIVEN THE SERVICE I AM PAYING FOR YOU BUNCH OF ******.
ALL I ASK FOR IS TO BE GIVEN THE SERVICE I AM PAYING FOR YOU BUNCH OF ******.
This is the email I sent to their complaints department and still no response.
This is the email I sent to their complaints department and still no response.
