pP
pushyjojo P

1 reviews | Active since Apr 2017

09 Sept 2019, 10:57

CarTrack is the worst

I am absolutely disgusted by the service provided by CarTrack, firstly they took their time to come and install my tracking device. I called in and asked about their App and I never got assisted. Now every time I start or stop my car they call and tell me that they detected a fault/power loss or something like that, and I'm always pressing option 1 because the vehicle is with me and there isn't anything being done on it.

I requested that they come out and actually fix the installed device because they can't keep calling me every time I start or stop the car, first of all, it's flipping annoying. And secondly, this should have been fixed the minute they detected an error. So they log a fault for the device in my car about months ago and no one has called me to have this resolved. When I call in, they keep transferring me to the different departments and they keep telling me that there's nothing they can do about it until their own *********** staff members actually contact me themselves. I let it slip for a while, this past weekend they probably called me over 70 times and this morning they called me again wanting to confirm that everything with the vehicle was okay and I said yes, I asked them to actually have this resolved because it's annoying and it's been way over 2 months now with this same issue, again the lady that spoke to me told me she can't do anything about it.

I ask them to cancel my contract with them and they said they can't I need to try and speak to their repair department to have this fixed for me.

SO BASICALLY, THEY WON'T FIX MY PROBLEM AND THEY WON'T CANCEL MY CONTRACT WITH THEM. THESE PEOPLE ARE ****** OF A DIFFERENT KIND WITH THEIR ****PY FAULTY TRACKING DEVICES TO GO WITH. Some of the worst kind of service I have ever dealt with. I don't even know why people still use this company. I just want them to remove their **** device from my car.

0
Replies (4)
Cartrack
Cartrack's reply09 Sept 2019, 11:19
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 

Kind regards 

The Cartrack Team 


pP
pushyjojo P's update09 Sept 2019, 12:04
Reviewer Update
Thank you for your automatic response, how are you planning to respond to me and what is the solution? All I want is to cancel the stupid service with you guys and make sure I never do business with the likes of this ********* pathetic company with ****ty staff members who refuse to give good service.

Please cancel my device and come and take out your stupid device on my car so that I can sign up with a decent company that actually takes care of their customers. I've been reading all the reviews on helloPeter about CarTrack and I regret not reading them before I signed up.
pP
pushyjojo P's update10 Sept 2019, 09:24
Reviewer Update
So CarTrack has managed to get a consultant from head office to give me a call, only to tell me like a robot that she doesn't know how to help me. ARE YOU GUYS FOR REAL?

ALL I ASK FOR IS TO BE GIVEN THE SERVICE I AM PAYING FOR YOU BUNCH OF ******.
pP
pushyjojo P's update18 Sept 2019, 13:04
Reviewer Update
Hi there,
I would like to lay a formal complaint about the service that I have been getting from Car Track, since the day I signed up with you guys.
My device has been giving issues (power outages) every time I start/stop my car or even when I open/close the boot of the car. I have been getting a million calls every time this happens. I have called in a couple of times asking to be assisted but I keep getting transferred and being told I can't be helped, over 2 months ago I was told my device was faulty and that someone would be sent to come and fix it and none of that has happened. I tried to cancel my subscription with you guys and the lady told me that she can't cancel it (I'm not sure why the hell not).
I complained both on HelloPeter and Facebook and I got a call from someone who said the technician would come out the following day and it's been over a week. Every month I am paying for a service that I'm not getting. I'm so frustrated I don't know what else to do. You guys promised me a peace of mind, but when I read the reviews of this company, I regret not reading them before I signed up.
My main worry is that, what will happen should my vehicle (God-forbid) be ****** or hijacked, will you guys even be ale to track it's whereabouts? The service from the consultants is appalling, some even hang up on you when they can't answer questions.
I'm stressed and very frustrated, please tell me if you have no desire to resolve this issue so that I can know that for the next 2 years I'll be donating R99 to your company for a service I'm not getting.
This has been going on for months now, seriously!
Regards
Pumza
***


This is the email I sent to their complaints department and still no response.