CARTRACK IS THE WORST

1 star is too much for the experience I have received.

Firstly my contract came to an end and I had to be the one to follow up to continue the cover.

After having a thorough phone call enquiry with the sales rep, I had requested to have my cover include a dashcam.

It was agreed that I will get the dashcam installed and cover would continue, at a rate stipulated by the sales rep.

The technician didn't come on the agreed date and then installed the device. Upon inspection after I highlighted that my vehicle shows that it has two devices as per the app and I asked whether this is correct and I will not incur any charges, and stated that I would only be financial liable for the device installed.

You can imagine my shock to wake up to my account being over debited and the level of unprofessionalism and incompetence I have experienced after trying rectify this issue.

As it stands I am still waiting for the call recording, there is no manager I can escalate to. Does this mean I have to go further to the Ombudsman?