Cartrack is setting its clients for a failure

Cartrack is setting its clients for a failure. I have been with cartrack since 2016.At the end of April i called cartrack to change the banking details for debit order purpos since i have changed the bank.On the 03/05/2023 I received a call from cartrack saying I'm in areas of R212 when I ask how come R212 when the installment is R151 I'm told there was an overdue of R41 since Sep 2022. Ok I told them why not deduct because there is money in the account, they said is a procedure they suppose to let me know.we agreed that they will deduct. on the 06/05/23 they called again telling me the verry same thing.when I ask the guy said the account number they loaded is wrong. The big question here is should my car got lost what was going to happen. I really do not appreciate thier behavior 😒