1 reviews | Active since May 2022
Cartrack is Ripping South Africans with their poor service and not wanting to take accountability
Please don’t go into business with Cartrack
I got their tracker in 2018, changed cars In DEC 2019, asked them to move my tracker to my new vehicle, they charged me for the service of moving before even doing the work. The work was never done to this day. They still debit me today this day billing my account a product that I don’t even benefit from anymore.
I don’t have a tracker on my vehicle since Dec 2019 but they still want my money. I have called them so many times, emailed and even escalated the matter, no one wants to take accountability, the only department that calls is the accounts department.
They never installed my tracker but they still want me to pay R260 every month since Dec 2019, this is what I call ripping customers off.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
The Cartrack Team
Based on your response, you have advised that you will investigate and the matter will be resolved. Your social media team made contact with me last night and they advised that a member of management will contact me to resolve the matter, I still await telephone call.
The same process unfolded in 2020 and again in 2021, and thus giving me very little confidence that this matter will be resolved.
This then leaves me no choice but to take this matter to the consumer ombudsman, furthermore to this I have no choice but to continue expressing my dissatisfaction on all my social media platforms in the form that my concerns will eventually trend. I have had overwhelming support from friends and people I interact with on social media and they assured me their support in sharing or retwitting all my posts.
Based on your response, you have advised that you will investigate and the matter will be resolved. Your social media team made contact with me last night and they advised that a member of management will contact me to resolve the matter, I still await telephone call.
The same process unfolded in 2020 and again in 2021, and thus giving me very little confidence that this matter will be resolved.
This then leaves me no choice but to take this matter to the consumer ombudsman, furthermore to this I have no choice but to continue expressing my dissatisfaction on all my social media platforms in the form that my concerns will eventually trend. I have had overwhelming support from friends and people I interact with on social media and they assured me their support in sharing or retwitting all my posts.