PT
Phuti T

1 reviews | Active since Sept 2017

30 Sept 2020, 08:26

Cartrack is nonsense, dont join them

Ive been with them for like 3 years, everytime I ask to locate my car they were unable to locate, they kept saying they will call me back and they never did. for couple of years now I have been paying for the device that was not working. month in month out they would send someone to fix it but days later the device is not working again. Now 3 months before my contract ended, the device stopped working again, i called them to report, they never came to fix it yet they are busy debiting money from my account. its been 2 months since I reported that device is not working no one has ever came to fix it but immediately after I reverse debit amount number of calls came through demanding their money, they dont even consider the risk that i was involved in. CARTRACK is ****, ALL my cars and my family will leave cartrack, it is **** that thing

0
Replies (2)
Cartrack
Cartrack's reply30 Sept 2020, 09:47
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
PT
Phuti T's update04 Oct 2020, 12:23
Reviewer Update
Will you please tell your people to stop calling me demanding the money to be paid yet they never called me when tracking unit was not working for months. I am not paying anything to y’all. If push comes to shove we will meet at the ombudsman.

The risk I endured when I was driving a high risk car with no tracking unit yet no one bothered to call me or come fix the unit for a periods of a month when it was not working.