GM
Gloria M

1 reviews | Active since Dec 2023

13 Dec 2023, 14:12

Cartrack is having n...

Cartrack is having nice and well spoken guy called Ratlou,and VERY BAD attitude guy called Luyanda 😔he phones me with a very bad attitude like he owns the whole company 🤦🏽♀️he made me regret my contract with cartrack,until Ratlou calls me and he explained to me something I didn't know and very happy ,I even decided to cancel the contract with after 9years with cartrack, if you want to keep your clients happy please give Luyanda a different job ,he doesn't have a good way of talking to client, if I have to rate I give Ratlou a 100percent or 5 stars and give Luyanda -0percent😔 with my sad face he can't be on the position where he contacts clients, I work with clients I know what a client need when u communicate, I couldn't even tolerate his rudeness on the phone and I hang up,yes Ratlou made my day after all thanks bro keep up the good job for your employer cartrack 👏🏼

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Replies (1)
Cartrack
Cartrack's reply13 Dec 2023, 14:23
Official
 Good day, 

Thank you for taking the time to give us feedback. Firstly we apologise for the poor service experienced with agent  Luyanda which will be be investigated and resolved accordingly.  

We further appreciate your compliment for  Ratlou and will inform  Ratlou , management and staff of your review.  


 Kind regards,  The Cartrack Team