Cartrack is ********** and inefficient. They have thee rudest staff ever.

I was contacted by the sales consultant Portia Laka about car track that was supposedly installed into a car I was going to purchase. I had neither finalized the sale of the car or given any authorization to Cartrack to access either my funds or debit my account but seemingly they are insisting on doing that. I have contacted the company on numerous occasions explaining to the numerous sales agents that I cannot be paying for cartrack when I do not have the car in my possession ( I had not finalized the sale of the car, yet cartrack insists that an account opened in my name is in arrears). I am appalled at the disgusting attitude the Cartrack sales agents display especially when dealing with customer grievances, I do not think its morally or ethically correct to hang up on a customers when they try state and plead their case with a company driven by making money.

The worst form of customer service is lodging your complaint either telephonically or through an email and not getting a response from the company even after escalating matters. I have not purchased a vehicle, I was in the process of doing so but decided to pause it since I am working from home, so I cannot be paying for something I do not have in my possession. The account that they opened without my consent should be closed because the staff failed to do the bare minimum which is verifying the credential and sales of vehicle purchased. Personally, I would not have even used Cartrack because of the poor service delivery they continue to provide to their customers. I do not recommend this company to anyone, I am glad I had not closed of the sale of the vehicle because I would be having sleepless nights dealing with this company that doesn't value its clients.

Please stop harassing me about the account opened under my name. Had the staff done an efficient job the first time the matter occurred, I do not think there would have been an account to begin with. I have since realized that Cartrack has a reputation of trying to **** consumers of their money and I find that behaviour appalling. Please hire more efficient staff that know how to deal with customers, we cannot be dealing with mistakes done by the company and non-nonchalant and ill-mannered staff who hang up on us and give us the impression that they understand our grievances when they do not.

I doubt they even read or thoroughly investigate customer complaints. So many people are dissatisfied with the company its disgusting to watch.