Cartrack is Bullying a 62-Year-Old Pensioner and Forging My Signature

I am Masa Elizabeth Shungube (62), and I am appalled by how Cartrack is treating me. I am a pensioner and a business owner, and instead of protecting my vehicles, Cartrack is using my personal ID to commit ***** and then bullying my family when we try to fix it. Because I am being ignored, I authorized my son to act as my proxy and call on my behalf. Today, 15 April 2026 at 16:15, he called to speak with Koena Lebogo from the CEO Escalations department, who had sent us a confusing email still demanding money for services they didn't even provide. Instead of helping, an agent named Lebohang Mkhaphe refused to let my son speak to her. He was told he is "not allowed" to speak to a manager and then the call was blocked. This is what Cartrack is doing to me: Identity *****: Your staff used my ID to forge an "Advance Payment" on my 2025 Toyota Hiace (LGK 491 MP) that I never asked for. ******ion: You have BLOCKED the security on my brand-new 2025 vehicle over "arrears" that your own staff created through *****. You are leaving my asset at risk of hijacking while you play games. Charging for Nothing: You are demanding payment for February and March for fuel monitoring on my 2018 Quantum (JNF 312 MP), but you admit in writing you only "migrated" (fixed) the system recently. I will not pay for months where your product did not work. ***ardice: Your agent Donald refuses to give us a reference number, and your agents hang up on my son when he asks for a supervisor. I am a grandmother and a loyal Toyota customer. I did not sign up to be de*****ed and silenced. I demand that a Director calls my son immediately to unblock my vehicles and clear this *****ulent debt. I am proceeding with a ******** case for the unauthorized use of my identity.