CarTrack is ***********

So disappointed in the *********** service of CarTrack! My previous car was written off, I organized access for them to go and remove the tracker from the old car, to have it fitted on my new car. Three weeks ago a technician comes to my work to install my old tracker, but rescheduled due to the rain. Then last week CarTrack phones me to advise me that they are unable to get access to remove my tracker from my written off car...?!!! After repeatedly telling the person over the phone that someone already came to have it installed, he kept insisting that they still haven't removed it. On 12 June 2023 I received an email from them to confirm my fitment address, which they also verified telephonically, on more than 1 occasion. And I'm wondering if they will be able to retrieve my car if ****** with this level of "not knowing what is exactly going on". I would not be surprised if 1 technician removed the tracker from my written off car and another technician refitted it to the same written off car, a few days later!