Cartrack is an epic fail

If you a women and you don't know anything about tracks or anything related to cars, don't associate yourself with Cartrack they will make your life miserable.

I requested a de-installation that my track in mid October then changed my mind and informed them I was guaranteed that the credit note was remove then I received multiple calls from their agents every day and any time and informed them that I wasn't remove the track, so they should remove the credit I was promised that it will be done and I moved on with my life only to be surprised with a deduction of R870 on November 24 why I don't know, called accounts and could tell customer service wasn't their forte and empty promise were made again I was requested to reverse the payment cause I was given a lousy excuse that they can only pay me back after 21 days and how is that my problem cause I informed before the deduction date that I didn't need the de-installation service anymore, which I did though. But it happened again on the 30th then 14th December then I called and requested to speak to the senior manager cause the agents work ethic and service delivery is at a all time low then spoke to some lady by the name Jacqueline something that's when I was convinced that the so called senior managers don't know what they are doing and after complain to her I requested that she put everything on email so I can have proof that the credit note was removed to this day I haven't received an email nor confirmation that the credit note has been removed, I called again on Thursday 14th December to check on her and I was told that the Account department has left so clear she wasn't going to help me and that is disappointing.

I just want to end this contract with them cause it's not worth it, try other tracking companies because Cartrack is an epic fail.

I kindly assist