DL
Dave L

1 reviews | Active since Aug 2015

21 Jan 2025, 11:47

Cartrack is an ********* company

I installed a Cartrack tacking unit in my car in 2008 When I took out the contract, I was able to over the internet · Track live where my vehicle was in relation to the nearest Cell tower · I could get history logs of starts and stops · Set intervals to monitor location of vehicle for a period of time (never quite figured this one out) · Receive alerts from Cartrack for Battery disconnects For this I have been paying R195 per month I now see that Cartrack charges R99 for this same service. https://www.cartrack.co.za/blog/how-much-does-a-car-tracking-device-cost-now When I contacted Cartrack I am told that the unit I have is not supported for any of the above. I was never informed that all these services had been removed from my contract. When I asked why I am being over charged I was told I can pay R350 to change to a new 36-month contract at R99 How on earth would anyone trust their family's safety to a company that is so ********* in dealing with long standing customers.

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Replies (1)
Cartrack
Cartrack's reply21 Jan 2025, 11:49
Official
Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. Kind regardsThe Cartrack Team