SS
Sharon S
1 reviews | Active since Sept 2021
26 Jun 2025, 10:03
Cartrack is a wate of time. Try anyone else but them
I have been with Cartrack for about a year. In April of this year I purchased a new vehicle and asked them to move my device onto the new vehicle. The cost was R870 spread over 3 months additional to my normal premium of 149. My car is without a device since the beginning of April. 2025. I keep getting calls abiug payments already made but no one has called regarding installation despite me repeatedly asking them to. I have been threatened with cancelation fees if I cancel even though I am paying for a service I am not receivibg and a device that has not been installed. Cartrack, let this serve as notice that I am canceling my service with you and if you try to charge me cancelation fees for a service that is not being rendered due to your incompetence I will approach the national consumer commission.
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Replies (5)0
Replies (5)
Cartrack's replyOfficial
26 Jun 2025, 10:08Good day Sharon,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply26 Jun 2025, 10:08
Official
Good day Sharon,
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for contacting Cartrack and making us aware of this issue. Please accept our most sincere apologies for the inconvenience caused. An investigation has been launched, and we remain confident that this matter will be clarified.
Kind regards
The Cartrack Team
SS
Sharon S's updateReviewer Update
26 Jun 2025, 10:41Please cancel this service. I am tired of all the apologies when for 3 months nothing has been done to assist. Not a single supervisor or manager had made contact despite several requests. It would seem that communication is a problem between departments at Cartrack or people just don't give a damn about the jobs they are responsible for. I would like to receive all call recordings made to me by Cartrack as evidence of my repeated attempts to get assistance.
SS
Sharon S's update26 Jun 2025, 10:41
Reviewer Update
Please cancel this service. I am tired of all the apologies when for 3 months nothing has been done to assist. Not a single supervisor or manager had made contact despite several requests. It would seem that communication is a problem between departments at Cartrack or people just don't give a damn about the jobs they are responsible for. I would like to receive all call recordings made to me by Cartrack as evidence of my repeated attempts to get assistance.
Cartrack's replyOfficial
26 Jun 2025, 13:25Good day Sharon,
Please be advised that we have contacted you and made efforts to assist with the re-installation. We apologize for the delay in providing this assistance.
Kindly note that we have emailed you the cancellation form. Please complete and return it to us so that we may proceed with the cancellation.
Thank you for your understanding.
Kind regards,
The Cartrack Team
Please be advised that we have contacted you and made efforts to assist with the re-installation. We apologize for the delay in providing this assistance.
Kindly note that we have emailed you the cancellation form. Please complete and return it to us so that we may proceed with the cancellation.
Thank you for your understanding.
Kind regards,
The Cartrack Team
Cartrack's reply26 Jun 2025, 13:25
Official
Good day Sharon,
Please be advised that we have contacted you and made efforts to assist with the re-installation. We apologize for the delay in providing this assistance.
Kindly note that we have emailed you the cancellation form. Please complete and return it to us so that we may proceed with the cancellation.
Thank you for your understanding.
Kind regards,
The Cartrack Team
Please be advised that we have contacted you and made efforts to assist with the re-installation. We apologize for the delay in providing this assistance.
Kindly note that we have emailed you the cancellation form. Please complete and return it to us so that we may proceed with the cancellation.
Thank you for your understanding.
Kind regards,
The Cartrack Team
SS
Sharon S's updateReviewer Update
26 Jun 2025, 13:34Hi there.
There have been no calls from your team regarding this. Please provide all recordings to this number so we can establish why it has taken 3 months and me resorting to reporting you to Hello Peter in order to get assistance. I reiterate that I will be canceling this contract with immediate effect and will not be paying cancelation fees for a service I have not received for three months running.
There have been no calls from your team regarding this. Please provide all recordings to this number so we can establish why it has taken 3 months and me resorting to reporting you to Hello Peter in order to get assistance. I reiterate that I will be canceling this contract with immediate effect and will not be paying cancelation fees for a service I have not received for three months running.
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Sharon S's update26 Jun 2025, 13:34
Reviewer Update
Hi there.
There have been no calls from your team regarding this. Please provide all recordings to this number so we can establish why it has taken 3 months and me resorting to reporting you to Hello Peter in order to get assistance. I reiterate that I will be canceling this contract with immediate effect and will not be paying cancelation fees for a service I have not received for three months running.
There have been no calls from your team regarding this. Please provide all recordings to this number so we can establish why it has taken 3 months and me resorting to reporting you to Hello Peter in order to get assistance. I reiterate that I will be canceling this contract with immediate effect and will not be paying cancelation fees for a service I have not received for three months running.
SS
Sharon S's updateReviewer Update
26 Jun 2025, 13:50Mr. Neo, Cartrack retention officer has advised that he will jot cancel my contract. There is no device on my vehicle for three months hence no way to track it. Also, as advised by someone else at Cartrack there are other ways to track a vehicle buy tell me how do you track a vehicle that you don't even know the make and model of or the licence number. Mr. Neo you cannot tell me if 8 can cancel a contract or not. I have every right to cancel due to your shoddy service or in this case no service at all. Your arrogance is unappreciated. This contract will be canceled as 8 am motifying the national consumer commission of this.
SS
Sharon S's update26 Jun 2025, 13:50
Reviewer Update
Mr. Neo, Cartrack retention officer has advised that he will jot cancel my contract. There is no device on my vehicle for three months hence no way to track it. Also, as advised by someone else at Cartrack there are other ways to track a vehicle buy tell me how do you track a vehicle that you don't even know the make and model of or the licence number. Mr. Neo you cannot tell me if 8 can cancel a contract or not. I have every right to cancel due to your shoddy service or in this case no service at all. Your arrogance is unappreciated. This contract will be canceled as 8 am motifying the national consumer commission of this.