RT
Refiloe T

1 reviews | Active since Jan 2026

01 Jan 2026, 15:21

Cartrack is a Nightmare - Beware!

I'm writing this review to warn others about the horrific service I've experienced with Cartrack. I was initially quoted R99, but suddenly my monthly fee jumped to R840-850 without any explanation. To make matters worse, they debit my account on random days of the month, and when I dispute the charges, they claim my account is in "areas" and I owe them over R1000 due to some unclaimed case or something (no clarity given).

When I asked for a refund, I was told to call the accountants, who promised to send an email (which never arrived). After multiple follow-ups, they said they'd escalate the matter, but radio silence followed. I've been overcharged multiple times, and they can't even provide a straight answer.

Their app is glitchy and mine is suspended despite paying for a discount. When I complained, I was told my account is in "areas" 🤯. Don't waste your money! Wouldn't recommend Cartrack to my worst enemy. 👎

1/5 stars - worst service ever!

0
Replies (1)
Cartrack
Cartrack's reply01 Jan 2026, 23:56
Official
Good day Refiloe,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team