CARTRACK IS A *****

On the 17th of November 2021 my brand new car was ****** from a parking in Durban... I was informed 30minutes later of the theft through CARTRACK asking if I'm tampering with my tracking unit I immediately scream no I'm not my car is being ******. They sent a ground unit to search for my vehicle to which they found the unit in Umlazi. .. I did the necessary and followed through with every single detail needed ...I then spike to CARTRACK that stated it was highly unlikely that my vehicle would be found to which I looked at my terms and conditions and realised I had the warranty and I called to find out more about it ...they stated I need to fill in the application and send through a ton of documents and wait 90days for them to review my application...

On the 4th of February 2022 I received an email from Chantal Dipenaar which stated that because I was paying a discounted rate for my tracker my application was rejected ...1. I was never told that my rate was discounted! 2. The terms and conditions state nothing about discounted rates with regards to the warranty. 3. I met every criteria under the warranty terms and conditions.

PLEASE HELP!!