Cartrack is a ******* company

I am submitting this complaint out of extreme frustration and dissatisfaction with Cartrack’s conduct, which I believe constitutes deliberate misrepresentation and ********* business practices.

When I entered into this policy, I was explicitly informed by your sales representative, Ndaduzi, that the agreement was month-to-month. This representation was a decisive factor in my acceptance of the policy. At no point was I advised—verbally or otherwise—that I was committing to a 36-month contract.

Upon attempting to cancel the policy, I was shocked to discover that I have continued to be billed month after month. Even more concerning is the demand that I now settle the remaining balance of a so-called 36-month premium in order to cancel—something that was never disclosed or agreed to upfront.

This conduct is unacceptable. Clients are being misled under false pretences, only to be financially trapped once they attempt to exercise their right to cancel. This is not merely poor service; it is deceptive and borders on ******* business practice.