RB
Richardo B

1 reviews | Active since Apr 2018

17 Mar 2026, 13:53

CARTRACK IS A **** AND THE WORST SERVICE WITH NO RESPECT FOR CLIENTS!!!

This is the most useless company, customer service is the worst. They mislead client to take products then they nail you. I purchased a product including dash cam. The very same day they came to my work to install the device. The consultant advised me of a prorate fee and however and advised it would only be deducted month end because i said i might as well wait till month end if the wanted the fee upfront. The very same day the debited my account which was not the recorded agreement. Because i had a 5 day cooling period i called immediately the next day to cancel. They then called and asked i need to allow them time to listen to the recording and they could get back to me before i look for another service provider. They said they would have all services active while investigating. The very same day on a Friday at about 5pm my entire service was deactivated, i called they said there was nothing they can do. Monday they call me , mind you i have not received a service and they want me to pay the R 270 prorate . They lie to me to sell a product, they lie to me saying they investigating and will keep service active, they deactivate all services after hours leaving me stranded with a tracker all weekend and on Monday the account department is calling to collect on a service i was never given. I tried calling them monday and eneded up spending 2 hours of the worst service ever, kept being told they are getting a manager and then after 15 min holding they hangup. The worst service ever and i strongly recommend that no one uses Cartrack , i have also told my family to cancel their subscription.

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Replies (1)
Cartrack
Cartrack's reply17 Mar 2026, 14:02
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team