Cartrack is a ****

Hi I joined Cartrack in October 2022. I called them for an installation, and they came to install the tracking unit in my car at my workplace. After the technician was done, I signed a sheet confirming the installation, and that was it, no email, no document stating anything. Then on the 6th of April 2024 my car was hijacked, and I called them to let them know, they sent out their recovery team to search for the car, but they only found the tracking unit, it was already taken out. How come they don't receive an alert when the unit is being tampered with is my question? After a few days I asked them about the R150 000 warranty they pay out if the car isn't recovered, but they said they were still searching, they will advise on the claim. A month later, they hadn't gotten back to me like they had said. I called them and told them I would like to claim since they haven't recovered the car, and they said they will send me an email in the next 24 hours regarding the claim. The following morning I received an email about their terms and conditions, one of them being my responsibility to call them to come test the unit every after 3 months, which is something they have never communicated, verbally or written. And because I didn't do that, because it was never communicated to me, they rejected my claim. They are a ****, and their units are faulty! We're paying for nothing!