TM
Thobeka M
1 reviews | Active since Feb 2023
21 Feb 2023, 15:47
Cartrack is ****!!!!!!
I regret the day I ever in my life took Cartrack, the level of incompetence is beyond me!!! I arranged a debit order with them, but they would miss the deductions and that resulted in me being in arrears. Their service is extremely horrible cause I would have to remind them to deduct their money and even with that it still resulted in me being held liable for their incompetence. i am stuck with R900 in arrears which could have been avoided by them deducting on time and its sad that I have to pay for it. I would never recommend this company to my worst enemy. Even cancelling was a problem!!!
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Replies (4)0
Replies (4)
Cartrack's replyOfficial
21 Feb 2023, 15:55 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
Cartrack's reply21 Feb 2023, 15:55
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
The Cartrack Team
TM
Thobeka M's updateReviewer Update
22 Feb 2023, 08:39Thank you for responding, but the statement you sent me has figures that I know nothing about and the amount you are saying I owe you is different from the amount I know of. To add insult to injury your references keep changing so how are you tracking the money you are taking from me. WHO THE HELL IS NAEDO!!!!!
TM
Thobeka M's update22 Feb 2023, 08:39
Reviewer Update
Thank you for responding, but the statement you sent me has figures that I know nothing about and the amount you are saying I owe you is different from the amount I know of. To add insult to injury your references keep changing so how are you tracking the money you are taking from me. WHO THE HELL IS NAEDO!!!!!
TM
Thobeka M's updateReviewer Update
22 Feb 2023, 09:12I do not appreciate being called and having the person on the other end if the line not listen to my concerns and questions. Your agent or employee ( Sally) did not answer any of my questions about the statement she sent me but rather she chose to get frustrated with her job. Please continue investigating because it cannot be my fault that your payments reversed, I have other debit orders that go through without fail, so instead of shifting the blame PLEASE fix your issues.
TM
Thobeka M's update22 Feb 2023, 09:12
Reviewer Update
I do not appreciate being called and having the person on the other end if the line not listen to my concerns and questions. Your agent or employee ( Sally) did not answer any of my questions about the statement she sent me but rather she chose to get frustrated with her job. Please continue investigating because it cannot be my fault that your payments reversed, I have other debit orders that go through without fail, so instead of shifting the blame PLEASE fix your issues.
TM
Thobeka M's updateReviewer Update
22 Feb 2023, 09:51Yes I did as i said. However, I am still not satisfied. NOTHING MAKES SENSE STILL !!
TM
Thobeka M's update22 Feb 2023, 09:51
Reviewer Update
Yes I did as i said. However, I am still not satisfied. NOTHING MAKES SENSE STILL !!