Cartrack Invoicing

Hello Peter, I have a complaint.

I decided to be a good customer to Cartrack and decided to pay my account in advance, month end of March Cartrack debited my account. I followed up with the service provider and this is what transpired: 1. I had to request my statement which in any other month they send me a statement by the 4th of every month. 2. Once my statement was received i followed up and asked why my account was debited, Customer Service advised because I have a credit I will not get debited the month end of April, Guess what? Yep they debited my account this morning. 3. Now i ask myself, what should i do.

I have reference numbers for all these processing: 1. Statement (2020-03-05 Payment (Manual)) I have copy of the statement. 2. Invoice INV-***6, debited 26 April 2020.

I am frustrated and having thoughts of cancelling my account the Cartrack as I feel mistreated.