Cartrack *****ing money from my account

I used to think cartrack was on top of their game, but of late i am highly disappointed and I am very upset. They have once again debited my account twice. The first time around they did this I let it go and they utilized the money for the following month. The second time they signed me up for some service which i didn't know about and saw my premium increasing when i asked for the recording i didnt get it till today. Its now the third time they debit my account and they first said it was a system error, then it was an instalment not paid in September 2021..what a joke we now in 2024. I have asked for them to cancel my debit order as they are violating my trust and just doing withdrawals on my acc as they please. 2ndly i have asked for the call recordings 2 days ago still nothing. 3rdly i have asked for my refund and i'm told they cant refund anything which below R300 they have to utilize it. I need my money back cartrack must make a plan.